Delete your account
This is a courtesy translation. Only the German version is legally binding.
You can delete your account in the "Die Ausbilder" app yourself at any time. If you no longer have the app installed, write to us and we will delete it for you.
Delete in the app
- Open the app and sign in.
- Tap the "Profil" tab at the bottom.
- Tap the gear icon at the top right ("Einstellungen").
- Scroll to the bottom and tap "Konto löschen".
- Confirm with "Weiter" and then "Endgültig löschen".
You receive a confirmation by email and are signed out. The app also removes everything it stored on your phone for offline use.
Without the app: deletion by email
Write to info@die-ausbilderkoeln.de with the subject "Konto löschen" (delete account) and the email address you use to sign in to the app. So that nobody can delete someone else’s account, please send the message from exactly that address. We handle your request within 30 days and confirm the deletion.
When deletion is not yet possible
While a payment is open or you have booked an upcoming training date, the app shows you what is outstanding. Cancel the date under "Profil" → "Meine Buchungen" or wait until the payment is complete. After that you can delete your account.
What is deleted
- your profile with name, date of birth, contact details and passport photo
- your sign-in by email, Google or Apple
- your operator cards and their QR verification pages
- bookings, waiting-list entries and briefing attempts
- certificates, records and all files you uploaded
- push permissions of your devices and your sign-in keys
- your customer record with the payment provider Stripe, if one was created
Important: after deletion the QR code on your card stops working. If you still need proof, save your card and certificates as PDF first.
What we have to keep
- Paid and refunded payments and invoices with the payer details, because tax and commercial law require us to retain them (§ 147 AO, § 257 HGB, currently up to ten years).
- Payments that are still open, until they are settled, because they are an existing claim.
- Entries in our change log, for example that a booking was cancelled. We remove IP address and device identifier from them.
The legal basis is Art. 17(3)(b) and (e) GDPR. More in the privacy policy: https://dieausbilderapp.com/en/privacy